Took my Mini in for service and experience excellent customer service from Judy. Prompt, informative and accurate service including shuttle out to work (offered loaner but declined). During my service visit I had a minute to speak to Juan Alvarado at BMW of El Paso who is an excellent sales representative, definitely ask for him when looking for your next BMW or Mini.
Purchased a used car here. Ask for Christian Gutierrez--he gave us a great deal! We negotiated some parts and repair work as part of a vehicle purchase--and he kept his word! Highly recommended!
Had to drop off my car at the service department due to a "check engine" light turning on. They put me in a rental for the duration of the repairs, they sent me an itemized report of the repairs that were suggested, the ones that fell under warranty, and the ones that I had to pay for. Sandra was my service advisor, she made sure I was taken care of. Awesome customer service, no hassles, no surprises, super friendly people.
Excellent customer service/ care, Judy in service department ROCKS!!!
Happy with my Mini. Bill made it easy for me to like the car. Love that it has the unlimited warranty. Great store, both Mini and BMW and would recommend them to any one, buying a car there, new or used. Staff is friendly, the store is awesome and even has my favorite coffee 😉
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